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Opening October 22 and 23, 2024

Target

1. Learn the Japanese OMOTENASHI spirit to apply to the company’s service operations.

2. Master the rules and etiquette to provide professional customer service.

3. Practice the OMOTENASHI philosophy and guidance to employees as a manager.

4. Understand specific action plans to improve customer satisfaction.

5. Based on the Japanese OMOTENASHI culture to differentiate from other services and enhance value.

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Course content

01. Introduction to Japanese Hospitality “OMOTENASHI” (Lecture and Video Presentation)
02. Basic Principles of “OMOTENASHI”
03. Importance of Conveying Hospitality Through the Five Senses.
04. Importance and Practice of Etiquette (Pair Work).
05. Customer Service Techniques to Create Likeability (Team Work)
06. Importance of Consulting (Pair Work)
07. Practice of “OMOTENASHI” in Service (Team Work)
08. Cultivating a Culture of “OMOTENASHI” in Staff and Management Training